Effective Date: August 2026

At DIORA LIVING, we aim to ensure that every product reaches you in satisfactory condition. As our furniture products may be made, prepared or supplied specifically according to the order, returns and refunds are subject to the terms below.

1. Return Requests

Customers who wish to return a product must contact DIORA LIVING and provide their order details and the reason for the return.

All return requests will be reviewed by DIORA LIVING. We will determine whether the product is eligible for return based on the circumstances of the order, product condition and applicable return terms.

A return should not be sent back without receiving confirmation from DIORA LIVING.

2. Return Approval

If a return is approved, we will provide the customer with instructions regarding the return process.

The product may be required to be returned in its original condition, along with its original packaging and accessories, where applicable.

Products that have been damaged, altered, used improperly or otherwise do not meet the applicable return conditions may not be accepted for return, subject to applicable consumer rights.

3. Refunds

If DIORA LIVING agrees to provide a refund, the refund will be processed through the applicable payment/refund process.

Once the refund has been initiated, it may take 0–7 business days for the refunded amount to be credited to the customer’s original payment method, depending on the payment provider, bank or financial institution.

DIORA LIVING is not responsible for delays caused by banks, payment gateways or other third-party financial institutions after the refund has been initiated.

4. Cancellation

Cancellation requests should be submitted to DIORA LIVING as soon as possible after placing an order.

Because certain furniture products may be prepared or processed specifically for an order, cancellation may not be possible once production, customization or dispatch has commenced.

Any refund following an approved cancellation will be processed according to the applicable refund process.

5. Damaged or Incorrect Products

If you receive a product that appears damaged, defective or different from what was ordered, please contact DIORA LIVING as soon as possible with your order details and relevant photographs or videos.

We will review the issue and determine the appropriate resolution, which may include replacement, repair, return or refund, as applicable.

6. How to Contact Us

For return, cancellation or refund requests, please contact us through the Contact Us page on our website and provide your order number and relevant details.

DIORA LIVING reserves the right to review each return and refund request individually and provide a resolution in accordance with the applicable terms and laws.

This policy may be updated from time to time. Any changes will be published on this page.