Effective Date: 16 August 2026

At DIORA LIVING, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through dioraliving.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, contact us or place an order, we may collect information such as:

– Full name
– Billing and shipping address
– Email address
– Phone number
– Product and order details
– Payment and transaction-related information
– Information you provide when contacting our customer support
– Information you voluntarily provide through enquiry or appointment forms

We do not directly collect or store your complete debit card, credit card, UPI PIN, net-banking password or other sensitive payment credentials.

Payments made through our website may be processed by third-party payment service providers such as Razorpay. Payment information is handled according to the payment provider’s applicable privacy and security practices.

2. How We Use Your Information

We may use the information we collect to:

– Process and fulfil your orders
– Arrange shipping and delivery
– Process payments and refunds
– Communicate with you regarding your orders
– Respond to enquiries and customer-support requests
– Provide appointment or showroom-related assistance
– Improve our website, products and customer experience
– Prevent fraudulent or unauthorized transactions
– Comply with applicable legal and regulatory requirements

We will not use your personal information for unrelated purposes without appropriate notice or your consent where required.

3. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used to:

– Keep products in your shopping cart
– Remember certain website preferences
– Maintain login or session information
– Understand website traffic and usage
– Improve website performance and user experience

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Payment Information

Payments made through DIORA LIVING may be processed by third-party payment providers, including Razorpay.

We do not store your complete payment card details, UPI PINs, banking passwords or other payment authentication credentials on our website.

Payment providers may collect and process payment information in accordance with their own privacy policies, terms and security practices.

5. Sharing of Information

We may share necessary information with trusted third parties when required to operate our business, including:

– Payment processors
– Shipping and logistics partners
– Website hosting and technical service providers
– Website analytics and marketing service providers, where applicable
– Customer-support service providers
– Government authorities or other parties where required by law

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

6. Order and Delivery Information

When you place an order, we may provide necessary customer information to our delivery or logistics partners so that your order can be delivered successfully.

This may include your name, phone number, shipping address and order-related information.

7. Data Security

We take reasonable measures to protect the personal information we hold against unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

– Fulfil orders and provide services
– Maintain business and transaction records
– Resolve disputes
– Prevent fraud
– Comply with applicable legal, tax and accounting requirements

When information is no longer reasonably required, we may delete or anonymize it where appropriate.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

DIORA LIVING is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of or deletion of certain information held by us.

You may contact us using the details below to make a privacy-related request.

We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

DIORA LIVING

Website: dioraliving.in