Last Updated: 16 August 2026

Welcome to DIORA LIVING. These Terms & Conditions govern your use of the DIORA LIVING website, dioraliving.in, and your purchase of products through our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About DIORA LIVING

DIORA LIVING is a furniture brand offering furniture and home-living products through its website.

For the purposes of these Terms & Conditions, “DIORA LIVING”, “we”, “us” and “our” refer to the business operating the DIORA LIVING website.

Website: dioraliving.in

2. Use of Our Website

You may use our website for lawful purposes only.

You agree not to:

– Use the website for any unlawful or fraudulent purpose.
– Attempt to gain unauthorized access to our website, accounts or systems.
– Copy, reproduce or commercially exploit our website content without permission.
– Interfere with the operation or security of the website.
– Provide false, misleading or inaccurate information while placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, materials, colours, photographs and other information displayed on our website are accurate.

However:

– Colours may appear slightly different depending on your device or screen settings.
– Natural materials such as wood, stone and certain fabrics may have variations in grain, texture, shade or pattern.
– Minor variations in appearance do not necessarily constitute a manufacturing defect.
– Product dimensions may have reasonable manufacturing tolerances.
– Product images may include styling elements or accessories that are not included with the product unless specifically stated in the product description.

We reserve the right to correct errors, update product information and modify product specifications where necessary.

4. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice.

The applicable price for an order is the price displayed on the website at the time the order is successfully placed.

Any applicable taxes, charges or other costs will be displayed during checkout where applicable.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After successfully placing an order, you may receive an order confirmation by email, SMS, WhatsApp or other available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

We reserve the right to cancel or decline an order in circumstances including:

– Product unavailability.
– Pricing or product information errors.
– Suspected fraudulent or unauthorized transactions.
– Incorrect or incomplete customer information.
– Delivery restrictions.
– Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.

6. Payment

Payments may be processed through third-party payment gateways made available on our website.

You agree to provide accurate payment and billing information.

DIORA LIVING does not directly store your complete debit card, credit card or other sensitive payment credentials. Payment information may be processed by the applicable payment service provider according to its own terms and policies.

We are not responsible for temporary payment-gateway failures, bank declines or interruptions caused by third-party payment providers.

7. Shipping & Delivery

We currently offer free shipping across India, subject to serviceability.

Estimated delivery is generally 7–30 days, depending on the product, destination, availability and other logistical factors.

Certain products, locations or circumstances may require additional time.

Delivery may be delayed due to circumstances including:

– Manufacturing or production delays.
– Transportation disruptions.
– Weather or natural events.
– Public holidays.
– Address or contact-information issues.
– Events beyond our reasonable control.

For complete information regarding shipping and delivery, please refer to our Shipping & Delivery Policy.

8. Cancellation

Order cancellation is subject to our Cancellation & Refund Policy.

For furniture that has already entered production, been customized, dispatched or otherwise processed, cancellation may not be possible.

If cancellation is permitted, any applicable refund will be processed according to our Cancellation & Refund Policy.

9. Returns, Exchanges & Refunds

Returns, exchanges and refunds are subject to our Cancellation & Refund Policy.

Customers should inspect products at the time of delivery and notify us as soon as reasonably possible if a product is damaged, defective, incorrect or materially different from the product ordered.

Where applicable, photographic or video evidence may be requested to help us assess the issue.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable law.

10. Furniture-Specific Variations

Furniture may contain natural or handmade characteristics.

For products made using natural wood, stone, leather, fabric or similar materials, variations in:

– Colour
– Grain
– Texture
– Veining
– Knots
– Surface pattern
– Finish

may occur.

Such natural variations are considered characteristics of the material and may not be treated as defects.

Where a product is made to order or customized according to customer requirements, specifications approved by the customer may differ from standard product specifications.

11. Intellectual Property

All content on the DIORA LIVING website, including but not limited to:

– Brand name and logo
– Product photographs
– Product descriptions
– Graphics
– Website design
– Text
– Videos
– Illustrations
– Original creative material

is owned by or licensed to DIORA LIVING and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish or commercially exploit our content without prior written permission.

12. Third-Party Services

Our website may use third-party services including payment gateways, shipping providers, analytics services, communication services and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

We are not responsible for interruptions, errors or failures caused by third-party services beyond our reasonable control.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures or circumstances beyond our control.

14. Limitation of Liability

To the extent permitted by applicable law, DIORA LIVING will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions limits any liability that cannot legally be limited or excluded under applicable law.

15. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, fire, flood, war, strikes, transportation disruptions, government restrictions, epidemics, technical failures or other events beyond our reasonable control.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Grievance & Customer Support

If you have a question, complaint or concern regarding an order or our services, please contact us using the details below.

Customer Support:
Email: contact@dioraliving.in
Phone/WhatsApp: +91 7738821421

We will make reasonable efforts to review and resolve customer complaints promptly.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable Indian law.

20. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

DIORA LIVING
Website: dioraliving.in
Email: contact@dioraliving.in
Phone/WhatsApp: +91 7738821421

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By using dioraliving.in or placing an order through our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.